Privacy Policy

Introduction

FADI Home Industry ("we," "us," or "our") operates www.fadi.co.ke (the "Website"). We are committed to protecting your privacy and processing your personal data in accordance with the Data Protection Act, 2019 and the Data Protection (General) Regulations, 2021 of Kenya.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website or contact us.

1. Data Controller

FADI Home Industry is the Data Controller responsible for the processing of personal data collected through this Website.

• Website: www.fadi.co.ke
• Email: info@fadi.co.ke
• Phone: +254 716 634 444
• Address: Karibu Square, 2nd Floor, Kilimani, Nairobi, Kenya

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Physical address (where provided)
• Any information submitted through contact forms or enquiries

Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Referring website information
• Usage statistics through cookies and analytics tools

3. How We Use Your Information

We use personal information for the following purposes:

• Responding to enquiries about our furniture products and services
• Providing quotations and customer support
• Improving Website functionality and user experience
• Analysing Website performance and visitor behaviour
• Maintaining website security
• Complying with legal and regulatory obligations

We do not sell, trade, or rent your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Consent — When you voluntarily submit an enquiry, complete a contact form, or otherwise provide information to us.
• Legitimate Interests — For website analytics, security monitoring, fraud prevention, and improving our products and services.
• Legal Compliance — Where processing is necessary to comply with applicable laws, regulations, or lawful requests from authorities.

5. Sharing of Information

We may share your information with trusted third-party service providers who assist us in operating our Website and business, including:

• Website hosting providers
• Email service providers
• Analytics providers
• Website maintenance and security providers

These service providers are required to protect your information and may only use it for the purposes for which it was provided.

6. International Data Transfers

Some of our service providers may process personal data outside Kenya. Where personal data is transferred internationally, we ensure appropriate safeguards are implemented in accordance with the Data Protection Act, 2019.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.

• Customer enquiries and quotation requests: Up to 24 months after the last interaction
• Analytics and automated data: Typically anonymised or deleted after 12 months
• Information required for legal or regulatory compliance: Retained for the period required by applicable law

8. Your Rights

Under Kenyan data protection law, you have the right to:

• Be informed about the collection and use of your personal data
• Access personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of personal data where legally permissible
• Restrict processing of your personal data in certain circumstances
• Object to processing based on legitimate interests
• Withdraw consent where processing is based on consent
• Request portability of your personal data where applicable
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise any of these rights, please contact us using the details provided in this Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• SSL/TLS encryption
• Firewalls and security monitoring
• Access controls and authentication measures
• Regular system updates and maintenance

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.

10. Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

11. Cookies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance our services.

For more information about how we use cookies and how you can manage your preferences, please refer to our Cookie Policy.

12. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will take appropriate action and notify affected individuals and regulatory authorities where required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns regarding the processing of your personal data, please contact us:

FADI Home Industry

• Email: info@fadi.co.ke
• Phone: +254 716 634 444
• Address: Karibu Square, 2nd Floor, Kilimani, Nairobi, Kenya

If you are not satisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.